Lazurec Service
Lazurec Service & Repair – NIVAROQ is there for you
Is your Lazurec product suddenly not working as it should? Don't worry, we won't leave you stranded! Whether it's a minor glitch or a technical defect, together we'll find a solution to the current problem with your smart device.
Service and repair within the manufacturer's warranty
Often the fastest way is to contact Lazurec's manufacturer service directly. Their specialized support teams will help you quickly and easily – often even without you having to send in your device.
Our tip: Take a look at the instruction manual included with the device. There you will find helpful information on installation, functions, technical data and error messages . Many minor problems can be resolved yourself immediately this way.
If you still need support, the Dein NIVAROQ service team is always available to help and advise you:
Email: office@nivaroq.com
Important NOTE:
Please send us:
- A brief error description
- A photo or video (optional)
- A copy of your purchase receipt
Should a return shipment be necessary, we will arrange free return shipping under the warranty. Important: We cannot accept packages sent collect . In this case, we will charge a processing fee of €25 .
Out-of-warranty repairs
Even after the (usually 2-year) warranty expires, we're here for you. If you'd like to send in your Lazurec device for inspection and repair, we'll provide you with a binding cost estimate .
We charge a flat fee of €50–70 for the diagnosis – even if no repair can be carried out or you decide against it.
Do you have any questions?
The NIVAROQ team is here to support you with expertise, experience, and a great deal of commitment. Just write to us via Email: office@stl-trade-logistics.com .
