Return product
Returns – Europe Store
We are sorry to hear that you are not fully satisfied with your order.
We understand that products may not always meet individual expectations. For this reason, we provide a clear and straightforward return process.
Your satisfaction is important to us.
Returning Your Order Within the Return Period
If the product does not meet your requirements or is not the right model for your home, you may return it to us within the applicable return period.
How the Return Process Works
- Please contact our customer service before sending back any product and inform us about your intended return.
- We will review your request and confirm the return procedure.
- After receiving our confirmation, please send the parcel, sufficiently prepaid, to the following address:
NIVAROQ – Return Center
c/o RS Zustellservice GmbH
Schwefelbadstraße 2 / B03
6845 Hohenems
Austria
Costs of Return Shipping
The customer bears the direct costs of returning the goods.
Return shipping costs will not be covered or reimbursed by NIVAROQ, unless the return is due to:
- a defective product,
- an incorrect item delivered by us, or
- a confirmed warranty case.
We recommend using a tracked and insured shipping service. The customer assumes responsibility for the parcel until it has been received at our return center. This includes any risk of loss or damage during transit.
Important Information
Please enclose a copy of the delivery note and, if necessary, a brief written explanation. Ensure that the product is complete and securely packaged before shipment.
Once we receive your return, we will inspect the parcel for completeness.
After inspection, we will issue a credit note and process the refund using the original payment method.
If you have any questions, our customer service team, will be happy to assist you at any time.
